Frequently Asked Questions
You may choose to remain anonymous when seeking advice or information from NCU. However, please note that anonymity may limit our ability to provide direct care and some support services.
None of your appointments with NCU will be reflected in your student record or your academic transcript. All appointments with NCU are kept in confidence between you and your NCU Care Manager(s), subject to limits of confidentiality.
No, they will not be informed. All appointments with NCU are kept in confidence between you and your NCU Care Manager(s), subject to limits of confidentiality.
Limits to confidentiality are applicable when there are assessed risks to your life, health, or safety, or that of others, or when disclosure is mandated under a court order or otherwise by law.
No, all sessions are provided free-of-charge to NUS students and staff.
Each appointment is tailored to the needs of the survivor.
If the student/staff wishes to know more about their medical or reporting options, the assigned Care Manager(s) will focus more on providing information for that session. Appointments may also focus on what the student/survivor may expect during an investigation interview or adjudication hearing. Other sessions may focus on co-planning safety strategies.
No, we do not. If needed and with your consent, we can refer you to a counselling centre or a therapist regardless of whether they are on- or off-campus.
No, NCU does not investigate nor do we adjudicate. However, our Care Managers can accompany you to investigation and adjudication settings.
To lodge a formal report, you may contact the following:
Campus Emergency & Security (CES) – for reports against NUS students
Hotline: +65 6874 1616 (24-hour)
Email: ces@nus.edu.sg
ICMS e-Report (Access Guide)
NUS Whistleblowing – for reports against NUS staff
Hotline: +65 6516 6209
Email: whistleblow@nus.edu.sg
More details on the whisteblowing policy can be found here .
Singapore Police Force
Hotline: 999 (24-hour)
SMS: 71999
SPF e-Report [*This option is only accessible with a SingPass account]